Smart meters – If you have an electricity single rate smart meter, the display will automatically show the reading. If you have an electricity dual rate smart meter, press and release the blue display button and this will show Rate 2. For gas smart meters, press and hold the red button A for 5-10 seconds.
Contents
Why can’t eon read my smart meter?
It may be because your smart meter hasn’t been able to talk to us and send us your readings. A weak signal or a blocked meter* could be the cause of this. It doesn’t mean your meter’s broken, so we’ll try again next time and let you know if we’re having any more problems getting readings from your meter.
How are smart power meters read?
Reading your new smart electric meter is easy. The meter scrolls through several different displays that will show your kilowatt-hour (kWh) usage, date, time, and other system and diagnostic information.
What should a meter reading look like?
Dial meter – This meter reading is 7241. A gas dial meter has 4 or more dials. Each one turns to point to a number between 0 and 9. Each dial on your meter will turn in the opposite direction to the ones next to it. Some dial meters start with a clockwise dial and some start with an anticlockwise dial – check the direction of your dials before you read them. To read the meter:
- Read the first 4 dials from left to right – ignore the large dials or red dials.
- If the pointer is between two numbers, write down the lower number – if it’s between 9 and 0, write down 9.
- If the pointer is directly over a number, write down that number.
Can Eon make you have a smart meter?
We have an obligation to install smart meters as part of a government-led nationwide upgrade programme. The Government requires suppliers to roll out smart meters as standard to homes and small businesses across Britain.
What is the number for Eon smart meter?
If you’d like to upgrade your meter to a SMART meter call us on 0345 366 5974. If you already have three phase supply and need your meter upgrading please call us on 0345 301 4933 and we’ll arrange this for you.
Why are eon asking for a meter reading when i have a smart meter?
We like to make sure your bills are as accurate as possible – so you’re only ever getting billed for the energy you’re really using. That’s why we send email reminders to take meter readings every month, unless you have a smart meter we’re able to read automatically. If you have a smart meter, there are a few reasons we might’ve still asked for a meter reading:
Does a smart meter need wifi?
What is a smart meter? Smart meters are the new generation of gas and electricity meters. They are being installed in homes across Great Britain at no extra cost, to replace the traditional meters, including prepay key meters, most of us currently have ticking away under the stairs, or outside our homes.
Smart meters record your energy use in the same way as a traditional meter but then send the readings automatically to your energy supplier at regular intervals, allowing them to prepare an accurate bill. How do smart meters work? Your smart meter measures how much gas and electricity you use and securely shares this directly with your energy supplier at least once a month and your portable in-home display in near real time.
You won’t have to take any meter readings manually – your smart meter will send automatic readings to your energy supplier via the secure smart data network which is solely for smart meters. This works in a similar way as other wireless systems but does not use the internet.
Do I need one smart meter for gas and another for electricity? Yes, if you’re a dual-fuel customer, both meters will need to be replaced. Your supplier will aim to install both meters on the same visit to make things as easy as possible. You will only need one in-home display to view both your gas and electricity usage.
If your gas and electricity accounts are with different suppliers, you will have two separate smart meter installations – one from each of your suppliers. If your home’s gas and electricity are supplied by different suppliers, we suggest having your electric smart meter installed before your gas smart meter.
We have a lot more information about smart meters and the installation process on our installation process page, Do I need a broadband connection in my home to have a smart meter? No. Smart meters use an entirely separate, bespoke wireless system. You don’t need Wi-Fi in your home for it to work and it won’t use your Wi-Fi if you have it.
Your smart meter and in-home display communicate via a secure national network which is solely for smart meters. This works in the same way as other wireless systems like car remote keys or TVs, using radio waves. Can I still get a smart meter if my home has poor mobile signal? If you live in an area with poor mobile telephone reception you can either request a first generation meter that uses this network, but may experience difficulties sending readings to your supplier automatically.
Alternatively, you can contact your energy supplier and insist that they install a second generation meter, known as SMETS2. A SMETS2 meter is not reliant upon the mobile phone network and by the end of the rollout this network will have coverage of 99.25% of Great Britain. Can I get a smart meter if my home has solar panels? Yes you can get a smart meter if you have solar panels.
Your bills reflect the energy you are using and that you have generated yourself. Your in-home display will only show how much energy you are buying from your supplier. In the future, your in-home display may also be able to reflect the energy you’re generating yourself, such as from solar panels.
I generate my own electricity. Will the in-home display show the electricity I generate? Your bills reflect the energy you’re using and that you’ve generated yourself. Your in-home display will show you how much energy you are buying from your supplier and in the future, may also be able to reflect the energy you’re generating yourself, such as from solar panels.
Sources of Help Smart Energy GB is the consumer engagement campaign for the smart meter rollout. We want to help everyone understand smart meters and the benefits they bring to households and the environment. We’re not an energy supplier and we don’t make or fit smart meters, and we’re not the technical authority of the smart meter rollout.
- We also don’t have any regulatory authority so we’re unable to intervene in any individual customer’s dialogue with their energy supplier about the service they have received.
- Who should I contact if I need help? If you have an issue with booking your smart meter installation, your installation experience or an issue with your smart meter please contact your energy supplier,
Don’t know your energy supplier? For your gas supplier, visit Find My Supplier or call 0870 608 1524. For electricity, visit uSwitch for the number to call to find your energy supplier in your region. (Charges may apply.) If you believe that your energy supplier has not met its obligations, Citizens Advice may be able to assist you.
Where do I find my meter reading Eon?
If you have an electricity single rate smart meter, the display will automatically show the reading. If you have an electricity multi-rate smart meter, press and release the blue display button and this will show rate two. To find out if you have a multi rate meter, please look at your latest bill.
How often do Eon read meters?
We normally read your meter approximately every three months and you can enter your meter readings online at eonenergy.com/meterreadings if necessary. If we don’t get an actual reading (either from you or a meter reader), we’ll estimate a reading based on your previous usage.
Why do smart meters show high usage?
Smart meters can give readings that are SEVEN times too high Published: 01:06 BST, 7 March 2017 | Updated: 13:23 BST, 14 March 2017
- Smart meters can give readings almost seven times higher than the actual electricity consumed – particularly in homes when energy-saving bulbs are used, a study found.
- Modern devices including dimmer switches and LED bulbs can confuse some smart meters, leading to massively inflated readings and higher bills.
- Energy companies claim that smart meters will stop people overpaying due to estimated bills, and the Government wants them installed in all 26million homes in England, Scotland and Wales by 2020.
- But researchers have found that some smart meters come up with readings that are 582 per cent higher than they should be.
Modern devices including dimmer switches and LED bulbs can confuse some smart meters, leading to massively inflated readings and higher bills (file photo) It comes after an energy company was forced to apologise to customers earlier this week after malfunctioning smart meters handed them bills for as much as £44,000 a day.
- Charity Citizens Advice has also said that complaints about smart meters have almost almost trebled since 2014.
- In tests carried out on a range of smart meters manufactured between 2004 and 2014, researchers found that five of the nine gadgets gave readings that were much higher than the amount of power used.
- Conversely, two came up with readings that were 30 percent too low.
- The meters were connected to a range of power-consuming appliances via an electronic switchboard.
- These included energy saving light bulbs, heaters, LED bulbs and dimmer switches.
The energy body BEAMA said: The meters affected in the study which displayed inaccurate measurements were equipped with Rogowski coils or Hall Effect sensors. There are currently no meters containing these being installed as part of the rollout, neither are there any meters containing these components under development for release as part of the smart metering rollout.
- Lead author Professor Frank Leferink, of Twente University in The Netherlands, said: ‘We’ve known since 2009 electronic meters can give readings which are too low.
- ‘But this is the first time we’ve seen they can be much too high.
- We were flabbergasted by our results.’ The team blamed the inaccurate readings on the smart meters’ design, as well as the increasing use of modern energy-efficient devices that switch on and off rapidly to save energy.
The meters that gave the most inaccurate results were found to be the ones that contained a Rogowski coil – an electrical device for measuring alternating current or high speed current pulses. Professor Leferink added: ‘The study was carried out in a laboratory setting.
If you looked at ones in homes I don’t expect they would be 500 or 600 per cent out. It comes after an energy company was forced to apologise to customers earlier this week after malfunctioning smart meters handed them bills for as much as £44,000 a day ‘But what we have shown is the reading can clearly deviate a lot from the power customers are actually consuming.
‘I believe the problem surrounding the accuracy of smart meters has been under-estimated and more research is required.’ Smart meters automatically send readings to a customer’s energy supplier. They form part of the Government’s plan to reduce carbon emissions by making it easier for homes around the country to save energy.
Last night a Department of Business, Energy and Industrial Strategy spokesman insisted that smart meters installed in the UK have to comply with regulations which mandate high standards of accuracy. ‘Smart meters are a vital upgrade to Britain’s energy system,’ he said. ‘The technology will bring an end to estimated billing, and give consumers real-time information about their energy use to enable them to make more efficient energy choices.
‘By 2020 every home, will have been offered a smart meter.’ : Smart meters can give readings that are SEVEN times too high
Which number do I read on my electric meter?
Dial meter – This meter reading is 7241. A gas dial meter has 4 or more dials. Each one turns to point to a number between 0 and 9. Each dial on your meter will turn in the opposite direction to the ones next to it. Some dial meters start with a clockwise dial and some start with an anticlockwise dial – check the direction of your dials before you read them. To read the meter:
- Read the first 4 dials from left to right – ignore the large dials or red dials.
- If the pointer is between two numbers, write down the lower number – if it’s between 9 and 0, write down 9.
- If the pointer is directly over a number, write down that number.
