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What to do if an InPost locker is full?
What do I do if the lockers are full? – As the QR code can be used at any locker, you can choose to visit another locker nearby or alternatively return later. You can also contact InPost on 0330 335 0950 and they can provide a status on the locker – please note that this may change by the time you visit the locker.
How long do InPost lockers keep parcels?
14. Delivery procedures and requirements – We are entitled to modify and alter the procedures by which we perform our Services from time to time, in order to improve or maintain the performance and safety of our Services. Subject to prior express written agreement between you and us we reserve absolute discretion as to the means, route and procedure to be followed in the handling, storage and transportation of Parcels.
- a label (which you must then print and attach to your Parcel); or
- a QR code which will be sent to you by email and/or SMS.
Provided you have chosen the correct size requirement for your Parcel’s dimensions, you will then be able to deposit your Parcel in any Parcel Machine. Once your Parcel is successfully placed into a Parcel Machine you will be able to request a digital receipt and your Parcel will be delivered to the address specified in the Parcel Information.
- generate a QR code for your Parcel which will be sent to you by email and / or SMS; or
- generate a label for you to print and attach to your Parcel.
You will then be able to deposit your Parcel in any Parcel Machine. Once your Parcel is successfully placed into a Parcel Machine you will be able to request a digital receipt and your Parcel will be returned to the Partner to whom you are making the return.
- Where you purchase this Service from one of our Partners, the terms and conditions of that Partner shall also apply.
- Click & Collect: Once an order for our Click & Collect Service has been placed through our Partner, and accepted, your Parcel will be delivered to the Parcel Machine chosen by you.
- A QR code for your Parcel will be generated which will be sent to you by email and / or SMS.
Once presented at the locker, this QR code will allow you to collect your Parcel. Your Parcel will be available for collection for 72 hours following delivery to the specified Parcel Machine. We will send you updates to remind you of its status. Where your Parcel is uncollected after 72 hours it will be returned to the Partner from whom you ordered it.
What happens if you don t collect a parcel from an InPost locker?
Due to the COVID-19 pandemic, we have changed the rules for collecting parcels from Parcel Lockers. All shipments ordered to Parcel Lockers wait to be picked up for 48 hours. Without prior deadline extension, it is not possible to collect the parcel after the deadline – after this time, all uncollected parcels are sent to the local InPost Branch (as before) and returned directly to the Sender at their expense.
The above change means that we suspend sending and collecting parcels at our Service Points located at local InPost branches. Sending and collecting parcels is possible at Parcel Lockers, at partner PUDO points, and directly with a courier. You can also ship parcels safely from Parcel Lockers using the Quick Send service or via the Parcel Manager.
What happens if InPost locker is too small?
If I arrive at the locker and my parcel is too big, what should I do? – If the locker that opens is too small for your parcel please do not close it. There will be an option on the screen to either ‘Open a larger locker’ or ‘Open the largest locker’. Once you have selected an option, you will be instructed to close the locker, and the new one will open.
Are InPost lockers safe?
Find an InPost Locker – There are over 1,100 lockers nationwide, which are conveniently located to fit in with your daily routine; from supermarket chains like Morrisons to your nearest train station or petrol station. InPost parcel lockers are built to be incredibly safe, with built-in security cameras, solid steel construction and secure locks.
- All lockers are situated in well-lit locations for your safety.
- Furthermore, the accessible lockers are easy to use, featuring a touch display screen and a QR code scanner that permits parcel collection in less than 10 seconds.
- There are three different parcel locker sizes available, allowing for a range of parcel dimensions to be delivered using this service.
To find your nearest InPost locker, use our tool below:
Can I open InPost locker again?
If you are still at the Parcel Locker and it has not been 15 minutes since you’ve picked up your shipments, you can reopen your locker using the same pick-up code. If 15 minutes have already elapsed – please contact our hotline at 722 444 000 or 746 600 000.
How does InPost lockers work?
How to Collect Parcels from the InPost Lockers – When you get your parcel delivered to one of the InPost lockers, follow this step-by-step collection guide:
Once you get a notification about your (by a text message, email, or in a dedicated app), go to the locker you have chosen while placing an order – it works a bit like a where couriers leave the items ready to be picked up. When you’re already on the spot, grab your smartphone and open the parcel locker in one of three ways, First, you can control it remotely, not having to touch the interface (this method has become particularly popular at the beginning of the COVID-19 pandemic). Just go to the app and tap the “Open a locker” button. Second, you can approach the parcel locker interface and scan the QR code you got in your text message, email, or app. Third, the least popular option nowadays is to collect your parcel by entering your phone number and the pick-up code manually on the touchscreen of the locker. No matter which method you have chosen, you’ll eventually see one of the InPost lockers opening, allowing you to take your parcel out. Don’t forget to close the door!
How long can a parcel sit in a parcel locker?
Have it sent to a free 24/7 Parcel Locker* instead and collect at any hour, day or night. A Parcel Locker is a secure storage space where you have 48 hours to collect your parcel. You can send from them too.
How does InPost locker work without a label?
Do I need to print a label for InPost? – You don’t need to print a label to use InPost – all you need to do is scan and drop your parcel. We’ll send you a code you can scan to open your locker once you complete your booking with us.
What happens if you miss InPost delivery?
In the event that the courier is unable to successfully deliver the parcel to you, another delivery attempt will be made on the next business day. If the second attempt is unsuccessful, the shipment will be returned to the sender. We will inform you about all these stages by e-mail.
- Remember that you can conveniently track your shipment using the InPost Mobile application.
- You will not be home when you are expecting an InPost courier? No problem! You can redirect a courier parcel to a nearby Parcel Locker in a few seconds using the InPost Mobile application.
- This service is free.
More information on how to redirect a courier shipment can be found HERE,
Do InPost deliver to lockers on Sunday?
The Weekend Parcel is a convenient service that introduces the possibility of delivering to Parcel Lockers on weekends. Thanks to this new service, on-line stores can organize shipments on Saturdays and Sundays, and recipients can enjoy their favourite items almost immediately after placing their orders.
Can you put a parcel in an InPost locker without a label?
Not anymore. We have introduced the functionality of sending parcels using InPost Mobile – using the application, you can send a parcel without printing a label, from any parcel locker and at any time (24/7). If you use the Quick Send website, you must print the label.
Do InPost lockers have cameras?
What personal data do we collect from and about you? – You may be asked to provide us with certain information to: create an account and sign up to our service, or to track a parcel you’re sending through us. The information we ask for may include, for example:
your name; your mobile number; billing address, delivery address and email address; parcel details; and bank account and payment card details (which will be held by our third party payment processor)
We need this information in order to provide our services to you. If you don’t provide it, you will not be able to set up an account or use our products and services via the website. We also:
collect details of your marketing preferences and browser settings; record your purchases and order history; process information within any correspondence or communication you use to get in touch with us; assign tracking references to orders placed via our service; collect device information; and analyse how our website is used.
Cookies: If you use our website (for example to browse, order, or track our services) “cookies” are created. These are small text files that are created and stored on the device from which you use our website. You can find more information on the cookies we use in our Cookie Policy,
How deep are InPost lockers?
Small: 8cm x 38 cm x 64 cm. Medium: 19cm x 38cm x 64cm. Large: 41cm x 38cm x 64cm.
Who owns InPost lockers?
It is based in Kraków, Poland, and it is owned by Integer.pl corporate group. The company specializes in parcel locker service operated in Poland, Italy, United Kingdom, France, Benelux, Spain, and Portugal. InPost S.A. InPost parcel locker in London, United Kingdom.
Do parcel lockers have cameras?
Different security features available on parcel lockers – Parcel locker security is vital in protecting deliveries from theft or damage. To ensure maximum protection for stored packages, have integrated a variety of security features such as cameras, alarms, and locks.
Cameras are used to monitor and deter any unwanted guests, while alarms provide an alert whenever there is suspicious activity in the vicinity. In addition, padlocks can be installed on each locker, ensuring a secure storage option. All of these features work together to guarantee that no thief or vandal has access to lockers and their contents.
An example of this system in action is when a business opts for a solution with multiple layers of security and multifactor authentication that include biometric sensors, retinal scans, and vehicle identification systems. This allows them to keep their expensive items safe while also providing great customer service by delivering products 24/7 without any degradation of security standards.
- It is almost impossible to break into a parcel locker, as they are designed with robust security measures in place.
- Depending on the type of locker and security system, the individual components all work in tandem to protect the contents of a locker.
- The locks and door mechanisms are designed with added strength and resilience, while surveillance cameras and alarms are installed to alert security personnel of any attempted break-ins.
Furthermore, some parcel lockers have access control systems that require authorized personnel to enter a code or biometric information to gain entry. In the case of an attempted break-in, all security measures will be activated and local authorities will be alerted.
Does Shein use InPost lockers?
Shein UK returns with InPost Scan the QR code from your phone and put your return in the locker – that’s it!
Are InPost deliveries insured?
InPost shipments do not have standard insurance. For high value parcels, consider insuring them against the possibility of damage or loss with Sendcloud Insurance.
Do InPost lockers cost money?
Making the Switch – The good news for senders that are accustomed to going to the Post Office is that InPost lockers operate in a very similar way, but with the added benefit of InPost tracking included in the price. Customers just book their deliveries online, attach a label to their parcel, and take it to a nearby drop-off location, 
Does Vinted use InPost?
Ship parcels to and from your local InPost Locker Ship to your Vinted buyer in seconds at a time that works for you. You can skip the usual queues and drop off your parcel with just the scan of a code.
How do I extend my InPost parcel?
Sudden change of plans? Or maybe something urgent has come up and you will have no time to collect your parcel? No worries! You can quickly and conveniently extend the time during which a package is stored in a Parcel Locker to get an additional 24h to collect it.
- A yellow Extend button will appear in parcel details and in the parcel tracking list in the mobile app when there is less than 12 h left until the pick-up deadline (or 24 h for PUDO points with limited opening hours).
- All you need to do is click on the yellow button and pay for the service using your prefered payment method: BLIK, DotPay on-line transfer, and credit card.
- Done! Your parcel will wait for you another 24 h. Information about the updated parcel status will be sent to you by email. It will also be displayed in the InPost Mobile app on the parcel tracking screen and in the parcel details.
We will also inform you that you can extend the pick-up deadline in email messages and push notifications, which will appear on your smartphone screen. Remember that you must extend the pick-up deadline before the original deadline expires. Extending the pick-up deadline using premium text messages is no longer available.
- Google Play
- App Store
- Huawei AppGallery
What happens if I miss my InPost delivery?
In the event that the courier is unable to successfully deliver the parcel to you, another delivery attempt will be made on the next business day. If the second attempt is unsuccessful, the shipment will be returned to the sender. We will inform you about all these stages by e-mail.
- Remember that you can conveniently track your shipment using the InPost Mobile application.
- You will not be home when you are expecting an InPost courier? No problem! You can redirect a courier parcel to a nearby Parcel Locker in a few seconds using the InPost Mobile application.
- This service is free.
More information on how to redirect a courier shipment can be found HERE,
What is the weight limit for InPost lockers?
Parcel Locker shipment Size A – maximum dimensions 8 × 38 × 64 cm, maximum weight: 25 kg. Size B – maximum dimensions 19 × 38 × 64 cm, maximum weight: 25 kg. Size C – maximum dimensions 41 × 38 × 64 cm, maximum weight: 25 kg.
What is the maximum weight for InPost?
1. Parcel Requirements – Parcels must conform to the InPost size, dimension and weight limits. The maximum dimension is 410mm x 380mm x 640mm and the maximum weight is 15kg.
