Have you booked a TUI holiday in the United Kingdom and want to cancel, change or transfer it to someone else? You may be wondering: Can I cancel or change my TUI holiday booking? How do I cancel or change my booking and how much will it cost me? You are in luck, TUI allows you to cancel, change or transfer your holiday for a fee.
- Here we will break down the fee structure and take you through the process of changing or cancelling your TUI booking.
- How do I change or cancel my TUI booking? TUI allows both cancellations and changes.
- If you have booked your holiday on TUI’s website (not through another travel agency) you can go to Manage My Booking in your TUI account to make changes including: cancelling your holiday, changing your holiday, changing the names of the passengers, changing contact details and much more.
If you have booked one of the following holidays, you have to contact TUI directly (over the phone or through their website). You cannot cancel these online through your account. This is because the cancellation rules for these bookings are different. – Flight only – Ski holidays – Lakes & Mountains holidays – Twin centre holidays – Group bookings – Weddings abroad – Hotel only bookings – Package with flights offered by another airline Important Note: If you booked a TUI holiday from a travel agent other than TUI contact the agent directly.
Termination Fees | |
How long before the holiday you cancel | Percentage of your holiday price TUI will keep as a fee |
70 days or more | Loss of deposit |
69 – 63 days | 30% |
62 – 49 days | 50% |
48 – 29 days | 70% |
28 – 15 days | 90% |
14 – 0 days | 100% |
Important Note: Your deposit is non-refundable and TUI may not be able to refund added elements of your holiday. Once your booking has been cancelled, you can expect to receive a cancellation invoice within 14 days. Do you think that that’s quite expensive? Do you want to recover more from your cancelled holiday? Many people are not aware of this, but you have an alternative to cancelling your TUI holiday – sell it to another person and get your refund that way.
If this sounds like the better option, read the last section below ‘Can I sell my TUI holiday’. Can I change my TUI holiday? Yes, you can also make changes to your TUI booking. You can upgrade a service, add on a flight extra, upgrade a room type or board basis, among other changes. Some changes are free and for some you will need to pay a fee.
Check out the table in the section below for all types of change fees. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. TUI allows you to amend your booking and itinerary by using Manage My Booking in your TUI account.
If you need assistance you can contact TUI directly. How much will it cost to change or transfer my TUI holiday? Amendments to TUI bookings require you to pay an amendment fee that vary by holiday and type of amendment. The table below outlines the amendment fees you must pay to TUI. For more details visit Booking Conditions,
There may be additional fees on top of the amendment fees you will have to pay to airlines and transportation providers. The TUI customer service representatives will notify you if there are any additional fees.
Changes | Days left to departure | Days left to departure | Days left to departure |
29+ | 28-15 | 14-0 | |
To change a name, passenger, or passenger type (you can correct a spelling error without paying a fee) | £25 per person | £25 per person | £25 per person |
To upgrade a service, add on a flight extra, upgrade a room type or board basis | No fee | No fee | No fee |
To change duration, the time of a TUI Airways flight or to travel on an earlier date than planned | £50 per person | £50 per person | £50 per person |
To change accommodation, departure or destination airport, or to change a flight not operated by TUI Airways | £50 per person | Treated as a cancellation | Treated as a cancellation |
To travel on a later date than planned | Treated as a cancellation | Treated as a cancellation | Treated as a cancellation |
Important Note: Keep in mind that some parts of your holiday package like activities, transportation, attraction tickets might be non-refundable. Can I sell my TUI holiday to another person? Do you think that TUI’s cancellation fees are quite high? They will likely resell your holiday, while keeping your deposit and cancellation fees, which is quite unfair.
- Many people are not aware of this, but you have another option – sell your holiday to another person and get your refund that way.
- TUI allow you to transfer your holiday in the name of another person.
- You should contact TUI by email or in writing 7 days or more before the booking.
- In addition, the person you are transferring the booking to must accept the transfer and TUI’s terms and conditions 7 days or more before the booking to receive the holiday.
You will be responsible for paying the amendment fee of £25 per person. There might be additional fees resulting from the change, but the TUI representatives will let you know if this is the case. To change the names of the passengers on your holiday, you need to contact TUI directly.
If selling your holiday sounds like a great idea, but you don’t have a friend who wants it, read below to find out how SpareFare can help. Visit TUI directly for more information on fee changes and to view their Guide To Our Amendment Fees and their terms and conditions. How can I sell my TUI Holiday? Can you no longer use your TUI Holiday and you would like to sell it to recover your money? Luckily, SpareFare.net is here to help! SpareFare is a secure online marketplace for buying and selling holidays, flights and hotel reservations.
We are like eBay for travel with the added benefit of secure exchanges and expert customer support. Sell your holiday here on SpareFare.
Contents
- 1 Do you get charged for cancelling a TUI holiday?
- 2 Can I cancel my TUI holiday within 14 days of booking?
- 3 What happens if I want to cancel my TUI holiday?
- 4 Will I get any money back if I cancel my holiday?
- 5 How do you sell a holiday you can’t go on?
- 6 Can you change holiday after booking?
- 7 Can I cancel a flight only on TUI?
Do you get charged for cancelling a TUI holiday?
Cancellation charges – Tour operator cancellation charges will apply and are normally calculated on a sliding scale, displayed in our Booking Terms and Conditions, with the charge increasing the closer you are to your departure date. A cancellation invoice for insurance purposes will automatically be sent once the cancellation has been processed.
View insurance information
Cancellation charges are based on how many days before your booked departure we receive your cancellation notice, and reflect a percentage of the total cost of your booking, not including your insurance premium. If you arranged insurance with another provider, please refer to your insurance provider for details of your cover.
How much money will I lose if I cancel my holiday?
How much is a cancellation fee? – This depends on when your holiday is due to take place. The earlier you cancel, the higher the chance you will get a refund. For example:
90 days before your holiday : lose the money you put down as a deposit 60 days before your holiday : lose 50% of the cost of your holiday 30 days before your holiday : lose 70% of the cost of your holiday 10 days before your holiday : lose 100% of the cost of your holiday
Can I get a refund if I cancel my TUI flight?
Traveling around the world is one of the best things anyone can do. But it doesn’t come without any challenges. Air travel sees many delayed flights and cancellations due to bad weather or other unforeseeable reasons. TUI Airways, also known as TUI Fly, allows you to claim a full refund when you cancel your ticket or when a scheduled departure flight is delayed.
Can I cancel my TUI holiday within 14 days of booking?
Note: For flight-only and accommodation-only bookings, you’ll receive a refund automatically within 14 days. Plus, all our package holidays that include both flights and accommodation come with the extra armour of ABTA and ATOL protection, so you can rest assured that you’re financially protected, whatever happens.
What happens if I want to cancel my TUI holiday?
If you’re no longer able to go on holiday, you’ll be able to cancel your booking and receive a refund up until 28 days before your departure date. The only thing we’ll keep is the price you paid for TUI Flex. If one or more passengers on your booking need to cancel, they’re covered by TUI Flex.
Will I get any money back if I cancel my holiday?
Can I cancel my upcoming holiday? – Not all of the island is affected by the fires, so it is a mixed picture. Some holidays are cancelled, while individual flights may still leave. If you have a package deal, then there is a chance your whole holiday has been cancelled.
If that is the case, then there would be a full refund or the chance to rebook elsewhere. If you simply don’t want to go, then it is more dependant on your specific travel company – there is no automatic right to get your money back, according to the Association of British Travel Agents. Anyone who has booked flights and accommodation separately would receive a refund for the flights element if they are cancelled, but would need to contact their hotel for other elements.
Again, refunds if you chose not to travel is a decision for specific airlines and hotels.
How much is a cancellation fee?
How Much Should You Charge for Cancellation? – It is up to you how much you should charge as the cancellation fee from your client since there is no set amount you must charge. When creating an effective cancellation policy, one of the most important things to focus on is defining precisely how your customers will be able to cancel their engagement with your company.
- If you set up the cancellation charges, you need to be fair enough to ensure that you do not scare your customer off due to the cancellation charge.
- An average cancellation fee can range from 5-10%, depending on the nature and local laws.
- To maintain your credibility in the market, you should not charge if someone purchases your products or services by mistake and immediately cancels it since it might ruin your reputation.
Suppose, for example, any customer in the future books with you to receive products or services from you, but then, as they are about to receive your products or services, they suddenly cancel. To cover the costs associated with distance and other associates, you charge a cancellation charge of between 5 and 10 percent.
Can I change my TUI holiday to next year?
Changing your Holiday You can make amendments to your holiday online made using our Manage My Booking service. Can I make amendments to my holiday? Yes, you can amend your booking. However you’ll usually need to pay an amendment fee for each person named on the booking and for every booking detail which you change.
- Please refer to our booking terms and conditions for more information and charges.
- Itinerary changes (to departure date, airport, flight time, duration, destination or accommodation) are subject to the availability status at the time you amend your booking.
- Manage My Booking: Amendments to many types of holiday can be made online using our Manage My Booking service.
Please click the link below for more information. Find out more on Manage My Booking Log in to Manage My Booking Can I add an extra person onto my package holiday booking? Yes. To add another passenger onto your holiday booking, please call us on 0203 451 2688 for a quote.
Can I cancel a flight only on TUI?
Cancelling flight-only TUI bookings¹ – If you have a flight-only booking with TUI, you’ll need to call 0203 451 2688 to speak to a Travel Expert about your options for cancelling or amending.
How do I get my money back from TUI?
REFUND CREDIT – The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and does not include any extras like travel insurance. The refund credit is valid as soon as you receive it and is issued to you if your holiday will no longer be able to go ahead as planned due to the Foreign, Commonwealth and Development Office’s advice against travel, or due to other restrictions.
Your refund credit note expires on 30 September 2021, after which point, if you’ve not used it, you’ll automatically receive a cash refund from us. If you do not want to book another holiday with us, you can ask us to convert your unused credit note into a cash refund at any time before it expires. We’ll do this by refunding the original payment method where possible.
Please use our refund request form to apply. You’ll need to have your refund credit code to hand. You can use your refund credit to book an alternative holiday, or to pay for an existing booking on any TUI, First Choice, Marella Cruises or TUI River Cruises package holiday.
- You can also use it for TUI Airways flights, a TUI or First Choice hotel, or a Marella Cruises or TUI River Cruises cabin booking.
- Watch our video on how to use your refund credit online,
- Please note that your credit is not transferable, and that you must be the lead passenger on any existing or alternative booking.
If your alternative arrangements cost more than the combined total of your refund credit and any booking incentive, you will need to pay the difference. If your new arrangements cost less than your refund credit, you’ll receive a refund for any outstanding refund credit balance.
If you booked a flight-inclusive “package” holiday, your refund credit, and any alternative flight-inclusive package holiday booking you make are protected under the ATOL scheme in the same way as your original booking. If you booked a Marella Cruises or TUI River Cruises holiday which is “cabin-only” or departs from a UK port, your refund credit – and any alternative booking, which is “cabin only” or from a UK port – are protected under the ABTA bonding scheme.
A standalone TUI Airways flight or TUI or First Choice hotel booking will not be protected under the ATOL scheme or the ABTA bonding scheme.
What happens if I don’t turn up for my TUI flight?
6.1 Unless we or any relevant authority say otherwise you must check in at least 40 minutes before the scheduled time of your flight. If you do not check in on time, we can cancel your booking and not let you onto the aircraft. You will not be entitled to a refund.
How do you sell a holiday you can’t go on?
If you are stuck with a non-refundable holiday, you have the chance to sell it to someone else who is looking for a deal. TransferTravel.com connects sellers like you to buyers in a secure and trustworthy marketplace.
Can you change holiday after booking?
Can I reduce or extend my holiday once abroad? Yes, you can usually make a change to your holiday dates, but if you do decide to amend the length of your holiday during your trip, this will be at an extra cost to yourself. You will also not be entitled to a refund if you decide to cut your holiday short.
- To amend your flights, you’ll have to liaise directly with your airline who can help you book a new flight.
- As flights are non-refundable, this may require paying a cancellation fee on your original flights and buying a new set of tickets.
- To amend your hotel stay, you must speak to your hotel directly.
Extending your stay will depend on room availability for your desired dates. Please note that extending your holiday will invalidate your with us, meaning any new flights or hotel nights will not be covered by us. If you have booked transfers or have a hire car, you will also need to contact the transfer provider or car hire company to inform them of the change to your holiday.
What happens if I don’t pay the rest of my holiday deposit?
By not paying on time, you’ve broken the contract. The travel company is likely to reserve the right to cancel your booking without giving you prior notice and to apply its cancellation charges, which will usually mean you forfeit your deposit.
Can you cancel a holiday request?
Can employees cancel their own pre-booked holiday? – If an employee wishes to cancel their own holiday, employers do not have to agree to this request unless the entitlement to cancel holiday is set out in the employee’s contract of employment. Employers may have grounds to refuse the cancellation.
- It may be due to the cancellation not being in the best interest for the business, or if cover for the employee’s holiday has already been arranged.
- An exception to this would be in the case of the employee being on sickness absence and not being able to take their holiday at that time.
- An employee cannot be on annual leave and on sick leave at the same time.
They have the right to choose whether they treat a day off during a period of sickness as sick leave or annual leave. If they fall ill during a period of annual leave they are entitled to move to sick leave and to take their annual leave at a later date.
Can I cancel my holiday with travel insurance?
What is cancellation cover? – Cancellation cover is often included in a standard travel insurance policy and protects you financially if your holiday can’t go ahead. You typically get a lump sum paid back from your travel insurer if you have to abandon your trip.
Does 14 day cooling off period apply to everything?
Taking Ownership of the Goods and Exceptions – Taking ownership of the goods means that the goods have either been safely delivered to you. Or to a nominated neighbour, or to a safe place. If your parcel is delivered to a nominated safe place or neighbour, the seller is allowed to treat this as the parcel having been delivered to you.
What happens if you pay a TUI holiday late?
So long as you make at least your minimum payment on time, you won’t be charged any late fees. If you do miss a payment, you’ll be charged £12 as well as interest and this will mean that your debt will grow and we’ll have to report the missed payment to the credit reference agencies.
How long does it take to get a refund from TUI?
ABEL, Ala. – Sept.17, 2022 – PRLog – TUI is a travel agency company that is one of the leading companies that provides travel and tourism assistance. It owns many travel agencies, hotel chains, airlines, cruise lines, etc. TUI Airlines has a customer-friendly refund and cancellation process. The details about TUI refund time 2022 are given in the content mentioned below. TUI Refund policy
If you have a non-refundable ticket, you are not entitled to refunds on canceling your bookings after the risk-free cancellation.If you booked a ticket seven days prior to the departure date, you could cancel the reservation within a time period of 24 hours of making the purchase to avail of the 24-hour risk-free cancellation.If you have a business or first class booking with TUI which has been made before seven days, you may get a refund from the airlines.You may have to pay a cancellation fee if required according to the fare rules of the ticket bought.
TUI Refund process
Get into the official site of TUI.Click on the More Travel option available at the top-right corner of the homepage.From the drop-down, choose the flights option.Now, go to my trips section and enter the itinerary details to retrieve your booking.Click on the more option and select Refund.Fill in the refund form and enter the required information.
TUI Refund time
If you have made the bookings through credit and debit cards or online payment, you can get a refund within a time span of seven to ten days.If the bookings have been made through cash or cheque, it may take around fifteen to twenty days for the refund to get reflected in your bank account.
If you want more help regarding How Long Does TUI Take to Refund, you can visit the official website or contact the customer support team. More info : https://www.travomart.co.uk/ blog/how-long- does-tui-take- t.
How do I cancel my booking with TUI?
Booked online or via the TUI app? You can use Manage My Booking to view your booking, pay your balance, make changes or cancel your holiday.
What happens if I don’t turn up for my TUI flight?
6.1 Unless we or any relevant authority say otherwise you must check in at least 40 minutes before the scheduled time of your flight. If you do not check in on time, we can cancel your booking and not let you onto the aircraft. You will not be entitled to a refund.
Can I cancel a flight only on TUI?
Cancelling flight-only TUI bookings¹ – If you have a flight-only booking with TUI, you’ll need to call 0203 451 2688 to speak to a Travel Expert about your options for cancelling or amending.
How do you sell a holiday you can’t go on?
If you are stuck with a non-refundable holiday, you have the chance to sell it to someone else who is looking for a deal. TransferTravel.com connects sellers like you to buyers in a secure and trustworthy marketplace.