For example, in England an urgent referral means that you should see a specialist within 2 weeks.
Contents
- 1 How long does it take to hear back from a referral NHS?
- 2 What is the 2 week urgent referral NHS?
- 3 How do I follow up on a referral status?
- 4 How do you follow up after being referred?
- 5 Does a 2 week referral mean?
- 6 What is an urgent referral UK?
- 7 What is an urgent hospital referral?
- 8 How long is a non urgent referral?
- 9 What does 28 day pathway mean?
- 10 How urgent is urgent referral?
How long are urgent referrals taking?
Referrals to a community service – For Community Services, such as Mental Health and Physiotherapy, the provider will contact you directly about your appointment. This will usually be within 2 weeks but it can take longer. For urgent referrals, you should be contacted by the provider within 1 week.
How long does it take to hear back from a referral NHS?
Choosing a hospital or consultant – If you’re referred to a specialist by your GP or another health professional, such as a dentist or ophthalmologist, you may have the right to choose which hospital in England to go to for your first outpatient appointment,
- You can also choose which consultant-led team will be in charge of your treatment.
- This means that if you choose a particular consultant for a procedure, you can choose to have your first outpatient appointment at the hospital where the consultant works and be treated by that consultant’s team.
- Find out more about consultant choice Once you have decided on a hospital, you could book your first outpatient appointment through the NHS e-Referral Service,
This can happen in the following ways:
your GP can book it while you’re at the surgeryyou can book it online using the appointment request letter your GP gives youyou can phone the NHS e-Referral Service line on 0345 608 8888 (open Monday to Friday, 8am to 8pm, and on weekends and bank holidays from 8am to 4pm)
Find out more about patient choice of hospitals Under the NHS Constitution, if your GP refers you for a condition that’s not urgent, you have the right to start treatment led by a consultant within 18 weeks from when you’re referred, unless you want to wait longer or waiting longer is clinically right for you. Find out more about waiting times
How long can NHS referrals take?
Maximum waiting times for urgent cancer referrals – The maximum waiting time for suspected cancer is 2 weeks from the day your appointment is booked through the NHS e-Referral Service, or when the hospital or service receives your referral letter. Note: Referrals for investigations of breast symptoms, where cancer is not initially suspected, are not urgent referrals for suspected cancer and therefore fall outside the scope of this right.
- You have the legal right to ask to be seen or treated by a different provider if you’re likely to wait longer than the maximum waiting time specified for your treatment.
- The hospital or integrated care board (ICB) will have to investigate and offer you a range of suitable alternative hospitals or clinics that would be able to see you sooner.
If you’re not happy with the organisation’s response, you can complain by following the NHS complaints procedure, NHS England has more detailed statistics on cancer waiting times
How can I get a faster NHS referral?
How can I see an NHS hospital consultant quicker? (5 ways) – This is hard but there are things you can do. Some background first. Maximum waiting times for non-urgent referrals (from your GP to a hospital Consultant <span data-contrast="auto">A senior hospital-based doctor who has completed all their specialist training</span><span data-ccp-props=" "> </span><span data-contrast="auto">and placed on their speciality’s Specialist Register</span><span data-ccp-props=" "> </span> ” href=”https://www.myhsn.co.uk/glossary/consultant” data-gt-translate-attributes=””>consultant ) The maximum waiting time for an non-urgent, Consultant <span data-contrast="auto">A senior hospital-based doctor who has completed all their specialist training</span><span data-ccp-props=" "> </span><span data-contrast="auto">and placed on their speciality’s Specialist Register</span><span data-ccp-props=" "> </span> ” href=”https://www.myhsn.co.uk/glossary/consultant” data-gt-translate-attributes=””>consultant referral is 18 weeks from when the hospital receives your referral letter (or from the day it is booked through the NHS e-referral <span class="TextRun SCXW53342525 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW53342525 BCX0">Electronic method of referring patient</span></span> ” href=”https://www.myhsn.co.uk/glossary/e-referral” data-gt-translate-attributes=””>e-Referral Service). It is important to note this means the time to the definitive treatment, decided on by the Consultant <span data-contrast="auto">A senior hospital-based doctor who has completed all their specialist training</span><span data-ccp-props=" "> </span><span data-contrast="auto">and placed on their speciality’s Specialist Register</span><span data-ccp-props=" "> </span> ” href=”https://www.myhsn.co.uk/glossary/consultant” data-gt-translate-attributes=””>consultant, not seeing the Consultant <span data-contrast="auto">A senior hospital-based doctor who has completed all their specialist training</span><span data-ccp-props=" "> </span><span data-contrast="auto">and placed on their speciality’s Specialist Register</span><span data-ccp-props=" "> </span> ” href=”https://www.myhsn.co.uk/glossary/consultant” data-gt-translate-attributes=””>consultant, The ‘treatment’ could mean an operation, procedure, starting dialysis or a specific hospital-only drug, or no treatment (if none is required). This why the full name is the ‘Referral-to-Treatment (RTT) 18 Week Pathway <span class="TextRun SCXW211734778 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW211734778 BCX0">Process of diagnosis, treatment and care</span></span><span class="EOP SCXW211734778 BCX0" data-ccp-props=" "> </span> ” href=”https://www.myhsn.co.uk/glossary/pathway” data-gt-translate-attributes=””>Pathway Referral’. More on the 18 Week Target on myHSN here, Maximum waiting times for urgent cancer referrals The maximum waiting time for suspected cancer is 2 weeks from when the hospital receives your referral letter (or from the day it is booked through the NHS e-referral <span class="TextRun SCXW53342525 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW53342525 BCX0">Electronic method of referring patient</span></span> ” href=”https://www.myhsn.co.uk/glossary/e-referral” data-gt-translate-attributes=””>e-Referral Service). NB: Referrals for investigations of breast symptoms, where cancer is not initially suspected, are not urgent; and therefore fall outside the scope of the 2 week target, and 18 weeks applies. More on the 2 Week Cancer Target on myHSN here, After the 2 week referral, there is another target (of 62 days) until your cancer treatment should start, This is described on myHSN here, OK. So, how can I see an NHS hospital Consultant <span data-contrast="auto">A senior hospital-based doctor who has completed all their specialist training</span><span data-ccp-props=" "> </span><span data-contrast="auto">and placed on their speciality’s Specialist Register</span><span data-ccp-props=" "> </span> ” href=”https://www.myhsn.co.uk/glossary/consultant” data-gt-translate-attributes=””>consultant quicker? 1. Compare waiting times Waiting times may vary between hospitals, and you should consider this when choosing a hospital. When you are referred for your first Outpatient <span class="TextRun BCX0 SCXW149264484" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun BCX0 SCXW149264484">Patient who comes to a hospital service not for admission</span></span> ” href=”https://www.myhsn.co.uk/glossary/outpatient” data-gt-translate-attributes=””>outpatient appointment, the NHS e-Referral Service lets you book the appointment at a hospital or clinic of your Choice <span style="font-family: TimesNewRomanPS, serif;"><span style="font-size: small;">Process whereby patients can </span></span><span style="font-family: TimesNewRomanPS-Bold, serif;"><span style="font-size: small;"><b>Choose and Book </b></span></span><span style="font-family: TimesNewRomanPS, serif;"><span style="font-size: small;">their preferred hospital and/or </span></span><span style="font-family: TimesNewRomanPS, serif;"><span style="font-size: small;">clinician</span></span> ” href=”https://www.myhsn.co.uk/glossary/choice” data-gt-translate-attributes=””>choice, on a date and at a time that suits you. It is not easy to use this service, especially if you are older and not into computers. Maybe a younger member of your family can help you.2. Use the My Planned Care website – to compare waiting times at different hospitals. Unfortunately the information there is not complete. Have a look anyway. You have the legal right to ask to be seen or treated by a different hospital if you are likely to wait longer than the maximum waiting time specified for your treatment. Ask.3. Ask your GP – to put the word ‘urgent’ in the referral, and ask them to ring the Consultant <span data-contrast="auto">A senior hospital-based doctor who has completed all their specialist training</span><span data-ccp-props=" "> </span><span data-contrast="auto">and placed on their speciality’s Specialist Register</span><span data-ccp-props=" "> </span> ” href=”https://www.myhsn.co.uk/glossary/consultant” data-gt-translate-attributes=””>consultant ‘s secretary to express that degree of urgency.4. Ring the Consultant <span data-contrast="auto">A senior hospital-based doctor who has completed all their specialist training</span><span data-ccp-props=" "> </span><span data-contrast="auto">and placed on their speciality’s Specialist Register</span><span data-ccp-props=" "> </span> ” href=”https://www.myhsn.co.uk/glossary/consultant” data-gt-translate-attributes=””>consultant ‘s secretary – to make sure the referral has arrived; and ask to be called at short notice if there is a cancellation.5. Make a complaint In England, the waiting time are your right under the NHS Constitution, So it your right (and role) to fight for them. Complain if you are not getting things done in good time. So, make a complaint in this order:
Hospital PALS Department first. This is a good place to start. Hospital complaints procedure Contact your local ICB. An ICB is a local level if NHS administration in England. Search ‘ICB’ and your area on Google to find your local ICB Contact the Parliamentary and Health Service Ombudsman Contact your Member of Parliament.
Summary We have described how can I see an NHS hospital Consultant <span data-contrast="auto">A senior hospital-based doctor who has completed all their specialist training</span><span data-ccp-props=" "> </span><span data-contrast="auto">and placed on their speciality’s Specialist Register</span><span data-ccp-props=" "> </span> ” href=”https://www.myhsn.co.uk/glossary/consultant” data-gt-translate-attributes=””>consultant quicker (5 ways). We hope this has helped you. Other resource How long should I wait to see an NHS hospital consultant
What is the waiting time for NHS referrals 2023?
During February 2023, 280,384 RTT patients started admitted treatment and 1,118,913 started non-admitted treatment (completed pathways). For patients waiting to start treatment at the end of February 2023, the median waiting time was 14.5 weeks. The 92nd percentile waiting time was 46.2 weeks.
What is the 2 week urgent referral NHS?
Your General Practitioner (GP) or dentist may refer you to us for an urgent appointment within two weeks of their assessment of you. Depending on your symptoms, this appointment may be to attend an outpatient clinic, a diagnostic test (such as an X-ray, CT scan or endoscopy) or a combination of both a clinic appointment and diagnostic test.
Early reassurance that cancer has not been diagnosed or an early diagnosis and earlier access to treatment.
Does this mean I have cancer? Most patients referred under the Two-Week Wait appointment system do not have cancer but may have another condition requiring hospital diagnosis and treatment. There are national referral guidelines for your GP or Dentist to use when making a decision about whether it is appropriate to refer you for an appointment within two weeks.
- Will I need any tests? You may require specialised tests.
- These may take place either before or during your first hospital appointment or may be organised for a later date.
- This will help the specialist understand the cause of your symptoms.
- You may be contacted initially by a nurse who will assess your symptoms and advise on whether an appointment or diagnostic test is the next appropriate step.
Please be aware that you may have a physical examination at your appointment. What do I need to do now?
Please take the earliest appointment offered to you. This includes your first appointment and any further tests or investigations. This helps us develop a treatment plan more quickly. Make sure your GP or dentist has your correct address and telephone number, including mobile number as you may be called by the bookings team. Please try not to cancel your appointment. Let our hospital know immediately if you are unable to attend your appointment so the time can be offered to someone else. It is really important that you arrange an alternative date and time as soon as possible if you cancel. At the end of your hospital appointment you will be given more information about what will happen next. This may include contact details of a Clinical Nurse Specialist (CNS).
For more information, please watch the video below. What is a 2 week wait? – YouTube NNUH 1.56K subscribers What is a 2 week wait? NNUH Info Shopping Tap to unmute If playback doesn’t begin shortly, try restarting your device. You’re signed out Videos you watch may be added to the TV’s watch history and influence TV recommendations.
How do I follow up on a referral status?
How to follow up before the interview – After you ask for referrals, you should follow up with your coworkers to confirm that they have referred you, and to express your gratitude. You can send them a thank you note, or a small gift, or offer to return the favor in the future.
You should also keep them updated on the status of your application, and let them know if you get an interview invitation. You can ask them for some tips or insights on how to prepare for the interview, and what to expect from the company culture and the hiring process. You should also remind them of your key qualifications and achievements, and how they relate to the job requirements.
Help others by sharing more (125 characters min.)
How do you follow up after being referred?
Frequently Asked Questions – How do you say you’ve been referred to someone? A brief statement along the lines of ” (Name) has referred me to this role in your esteemed company, which I believe I would be a great fit for “. Keep this introduction brief and positive, before showcasing who you are.
How do I reach out after being referred? The best way to reach out is to email the person and introduce yourself, while explaining who has referred you. You can use this initial message to showcase your CV and what makes you right for the job. What to say when you’re introducing yourself? Start off by explaining who referred you, before confidently introducing your experience and suitability for the role.
Keep the communication confident and brief, inviting further discussion such as an interview.
Samples Tutorials
How can I speed up my NHS surgery?
Tips on how to have NHS surgery sooner Guide 6 February 2023 The maximum waiting time for non-urgent consultant-led treatments is 18 weeks, and if you have to wait longer this is known as a ‘breach’. With a little research and discussion with your GP or other referring clinician, it is possible to receive such treatment well within the 18-week maximum period. Tips on how to have your NHS surgery sooner If you or a loved one are in pain and your wait for treatment is affecting your quality of life, read on to discover how you could have your NHS surgery sooner,
When you are choosing where you might receive treatment, always research individual hospitals’ waiting times. You can do this by using the (the information comes up in a drop down menu called ‘Services Near You’) or by checking hospital websites – many update their waiting times at least weekly and it can be a good way to see which hospital has the capacity to see you sooner. Your access to the NHS e-Referral Service will be given to you by your GP. The waiting period starts from when the hospital of your choice receives your referral letter, or when the first appointment is booked via the NHS e-Referral Service. So the sooner you choose where to be treated, the sooner your surgery should be booked. NHS patients have the right to choose where they receive NHS treatment. You will be offered a number of suitable options by your GP, referring clinician or the NHS e-Referral Service. You can do your own research and suggest your preference to your GP too. A good track record on waiting times should play an important role in how you make your decision if you want to be treated as soon as possible. Always remember that it is your right to choose where you receive your NHS treatment. You can find more here.
Although the maximum waiting time for non-urgent consultant-led treatments is 18 weeks, there are instances where this does not apply including – if you choose to wait longer; if it is in your interest to delay treatment so you can, say, lose weight or stop smoking; if your condition is better monitored than treated; if you fail to attend appointments that you chose from the choice available to you, or; you no longer need the treatment.
- Sometimes operations are cancelled.
- If this happens at the last moment (on or after the date of admission) and due to non-clinical reasons, you should be offered another date within 28 days or have your treatment funded at a time and place of your choice.
- These rights do not apply if your operation is cancelled before your admission date, but it is still your right to start treatment within a maximum waiting time.
If the cancellation means you are waiting for longer, you can ask the hospital or your local Clinical Commissioning Group (CCG) to move you to a different waiting list. We offer free non-urgent within the recommended 18 weeks at our various treatment centres across the country – visit your local hospital’s website to see waiting times by treatment type and check if you could be seen sooner.
Why have I been given an urgent referral?
This could be for a number of reasons, such as: The treatment already prescribed has not been effective. Your symptoms need further investigation. Investigations your GP arranged have shown some abnormal results. What symptoms might need an urgent referral?
Does a 2 week referral mean?
The two week wait referral system allows a patient with symptoms that may indicate an underlying cancer to be seen as quickly as possible. Your GP may refer you because they are concerned about your symptoms and require a specialist opinion to exclude cancer.
How long is an urgent referral NHS Scotland?
1. Introduction – 1.1 Background Although cancer is a common condition with 31,331 new cases being diagnosed in 2016 in Scotland (excluding non-melanoma skin cancers), an individual general practitioner ( GP ) practice is likely to see only about 35 new cases per annum.
The average number of new cases per annum of individual cancer types for a GP practice with a list size of 5,881 patients is shown in Table 1. A GP practice is likely to see on average four or five new cases per annum of people with each of the most common cancers (lung, breast and colorectal) and only approximately one new cancer of the bladder, kidney and oesophagus.
An individual GP might see only one new cancer in a child under 15 years in a 35 year career (one every seven or eight years in an average sized GP practice) and yet a GP will see children with symptoms and signs that could conceivably be cancer every single week.
Cancer | ICD-10 code | Total new cases per annum | No. cases per 5,881 population per annum |
---|---|---|---|
Trachea, bronchus and lung | C33-C34 | 5,045 | 5.49 |
Breast | C50 | 4,636 | 5.04 |
Colorectal | C18-C20 | 3,700 | 4.03 |
Prostate | C61 | 3,167 | 3.45 |
Malignant melanoma of skin | C43 | 1,383 | 1.5 |
Head and neck | C00-C14, C30-C32 | 1,240 | 1.35 |
Non-Hodgkin’s lymphoma | C82-C85 | 1,022 | 1.11 |
Kidney | C64-C65 | 980 | 1.07 |
Bladder | C67 | 870 | 0.95 |
Oesophagus | C15 | 858 | 0.93 |
The task for the clinician is to differentiate between people whose symptoms may be due to cancer and the much larger number of people with similar symptoms arising from other causes. For certain symptoms, it may be entirely appropriate for a clinician to wait to see if it resolves.
Persistence or worsening of the symptom may alert the clinician to the possibility of cancer. Wherever possible these factors have been taken into account in the development of these guidelines. Cancer remains a national clinical priority for the Scottish Government and NHSScotland. The Scottish Government’s Cancer Strategy ‘Beating Cancer: Ambition and Action’ was launched in March 2016.
This strategy and accompanying £100 million commitment, serves as a blueprint for the future of cancer services in Scotland, improving the prevention, detection, diagnosis, treatment and aftercare of those affected by the disease. Increasing early diagnosis of cancer can reduce premature deaths from cancer and subsequently have a positive effect on overall life expectancy.
One of the objectives of the Scottish Government Detect Cancer Early Programme is to work with clinicians and the wider primary care team to promote referral or investigation at the earliest reasonable opportunity for people who may be showing a suspicion of cancer, while making the most efficient use of NHS resources and avoiding an adverse impact on access to services.1.2 Purpose The Scottish Referral Guidelines for Suspected Cancer were first published in 2002 and subsequently revised in 2007 and 2014.
The recommendations here supersede those in previous guidelines. The guidelines should help GP s, the wider primary care team, other clinicians, patients and carers to identify those people who are most likely to have cancer and who therefore require urgent assessment by a specialist.
Equally, it is hoped that the guidelines will help clinicians to identify people who are unlikely to have cancer and who may appropriately be managed in a primary care setting or who may require non-urgent referral to a specialist.1.3 Development of the 2014 Guidelines A multidisciplinary steering group was convened in 2012 to produce a relevant, evidence-based, clinically useful and user-friendly document for clinicians in primary care.
The methodology and scope of the guidelines is detailed in Appendix 1,1.4 Guideline Refresh 2019 The Scottish Primary Care Cancer Group reviewed the 2014 guidelines in 2018 and identified changes that were required as a result of new evidence and guidelines.
It was therefore decided to undertake a further update. Healthcare Improvement Scotland identified evidence published since the original guidelines. Of particular note was the publication of NICE guideline NG12 Suspected cancer: recognition and referral (June 2015 updated July 2017) which uses a risk threshold value of 3% positive predictive value of finding cancer for any specific presenting symptoms or signs.
As with NICE, we have included exceptions to the 3% PPV threshold, in particular, for children’s cancer. A steering group was established to oversee the update process, under the chairmanship of Dr Peter Hutchison (membership in Appendix 2 ). Members of the previous tumour specific groups were asked to participate in the revision of the guidelines.
Where the previous members were unable to do so, they were asked to recommend specialists to be involved. Membership of the groups was ratified by the steering group. Subgroups were convened for the various cancers where the evidence suggested that recommendations should change. Where the evidence did not support the need for a full update, views were sought from the original members of the individual tumour subgroups.
Epidemiological data were updated throughout the guidelines. A dissemination group (membership in Appendix 3 ) was established to oversee the implementation of the guidelines. The updated guidelines were submitted for peer review across clinical, third sector and patient representative networks in Scotland and the steering group considered and responded to each comment received.1.5 Format of the Guidelines There is not complete uniformity in the layout of the guidelines as members of specific subgroups advised slightly different formats that reflect the distinct nature of symptoms and patterns of disease.
urgent suspicion of cancer: Patients referred via the urgent suspected cancer pathway should receive first treatment within 62 days of receipt of referral. These referrals will be prioritised and tracked. emergency referral: to be seen on the same day urgent (not suspected cancer): not tracked or counted in the target for cancer referrals – not used in these guidelines routine: all other referrals, and primary care management
All staff involved in the referral process should be aware of the difference and importance of using these terms. In particular, labelling an urgent referral as being for suspected cancer ensures that these cases can be specifically identified, tracked and audited under the Scottish Government target.1.7 Referral Pathways NHS boards have well-established urgent suspicion of cancer referral pathways to facilitate prompt diagnosis of cancer.
- These pathways function particularly well in cases where symptoms and signs are suspicious of a specific tumour type.
- However, for people with vague symptoms (such as unexplained weight loss and fatigue) there is potential for delay in reaching a diagnosis.
- To minimise this risk, direct access to imaging for primary care practitioners enables the differential diagnosis to be narrowed and referral to the appropriate secondary care specialty to be made, thereby reducing delays.
The availability of such access to imaging varies across the NHS boards.1.8 Dissemination of the Guidelines The guidelines will be widely disseminated in a variety of formats to all clinicians to whom someone may first present with symptoms of possible cancer including GP s, Advanced Nurse Practitioners and other nursing staff, pharmacists, dentists, optometrists, NHS 24, paramedics and A&E departments.
They will also be brought to the attention of secondary care clinicians of all grades in order to encourage equity of access to investigation and to facilitate interdepartmental referrals. The current guidelines are available at http://www.cancerreferral.scot.nhs.uk/ and a desktop Quick Reference Guide has been developed by the Scottish Primary Care Cancer Group which has been used as the basis for an App for use on mobile devices.
Link to Website: http://www.cancerreferral.scot.nhs.uk Link to both the Apple App store: https://itunes.apple.com/gb/app/cancer-referral-guidelines-quick-reference-guide/id1049728177?mt=8 and to the Android App store: https://play.google.com/store/apps/details?id=com.scet.cancercareguidelines 1.9 Audit and Review of the Guidelines Audit and monitoring of the guidelines in practice should generate a valuable amount of new information which will be used to revise the guidelines in the future.
What is an urgent referral UK?
In England, an urgent referral means that you should see a specialist within 2 weeks. In Northern Ireland, the 2 week wait ONLY applies if you are referred for suspected breast cancer. This 2 week time limit does not exist in Scotland and Wales. But wherever you live, you are seen as quickly as possible.
What is an urgent hospital referral?
Your GP or dentist think that your symptoms need further investigation, so they have referred you to a specialist. There are many common conditions that these symptoms could be linked to, including the possibility of cancer. Because this referral is urgent, we will aim to see you within 2 weeks.
Having an urgent referral does not necessarily mean that you have cancer. Most people who have an urgent referral do not have cancer. You have been referred because you need to see a specialist or have some investigations done quickly to help find out what is wrong. If cancer is diagnosed, making the diagnosis early means treatment is likely to be more effective.
This is why it is important that you are seen within 2 weeks of the referral being made. Please make every effort to keep your appointment. This helps make sure that the wait for patients is kept to an absolute minimum. If you can’t keep your appointment, call the appointment team on 020 7188 0902 as soon as possible.
How big are NHS waiting lists?
The waiting list for hospital treatment rose to a record of nearly 7.5 million in May 2023. The 18-week treatment target has not been met since 2016.
Why are GP waiting times so long?
Why is it taking to so long to see a GP? – The simple answer is Covid. GPs are now dealing with the people they’d usually see, plus all those they didn’t see for two years – those who have had referrals delayed, cancelled or refused, those who’ve been isolating, or those who’ve avoided the doctor for fear of Covid or through not wanting to burden a busy NHS.
- In fact more than half of those who needed an appointment in 2022 admitted they had avoided making one in the last 12 months.
- To add to all of the patient pressure, there’s also workforce shortages as staff reel in Covid’s wake.
- In short, GPs are doing their best – but are under-resourced and over-worked.
The good news for patients is that those who get through the system are still reporting a good experience – 72.4%, although that’s down from 83% in 2021. Meanwhile 93.1% said they had confidence and trust in the healthcare professional that saw them. Graph source: www.gp-patient.co.uk
What is the average NHS 111 waiting time?
NHS 111 delays ‘leave patients waiting 20 times longer than target’ Patients calling NHS 111 are being left waiting for operators to answer 20 times longer than the expected time, according to new figures. The service aims for calls to be answered in less than 20 seconds on average but the latest provisional data shows the average answer time in July was 395 seconds, or six and a half minutes.
- Amanda Pritchard, head of the NHS, told hospitals to s to help “minimise” pressure on A&E departments over winter.
- Ms Pritchard said in a letter to hospital bosses that planning had begun earlier than usual as “pressure on the NHS is likely to be substantial, particularly in urgent and emergency care”.
- An appendix to the letter asks hospitals to “implement your winter communications strategy to support the public to minimise pressures on urgent and emergency services”.
Non-emergency line will be promoted to ease pressure on paramedics and A&E
- The health service is planning a renewed campaign launching later this year will remind the public to only use 999 and A&E in case of genuine emergencies.
- An NHS spokesperson said: “As is the case every winter, the NHS will encourage people to use NHS 111 for urgent medical help and as ever, and people who need A&E or 999 should use those services – we will deliver the usual Help Us Help You campaign later in the year to support people to access this care.
- “The NHS has already announced plans to significantly increase hospital capacity and resilience ahead of winter, in addition to a new contract with to provide extra support.”
- NHS 111 is a helpline and online service for medical advice that should be used in situations that are not life-threatening but require immediate attention.
: NHS 111 delays ‘leave patients waiting 20 times longer than target’
What does urgent mean in NHS?
Urgent care – Urgent care involves any non-life-threatening illness or injury needing urgent attention which might be dealt with by phone consultation through the NHS111 Clinical Assessment Service, pharmacy advice, out-of-hours GP appointments, and/or referral to an urgent treatment centre (UTC). If you’re unsure if you need urgent medical help then NHS 111 can help.
How long is a non urgent referral?
Your rights under the NHS Constitution The waiting times are described in the Handbook to the NHS Constitution. For routine, non-urgent conditions you have the right to start your treatment within 18 weeks of being referred.
What does 28 day pathway mean?
The standard will ensure patients will be diagnosed or have cancer ruled out within 28 days of being referred for suspected cancer. For patients who are diagnosed with cancer, it means their treatment can begin as soon as possible.
How urgent is urgent referral?
Urgent referrals – An urgent referral is that which clinicians consider being of sufficient seriousness to justify a rapid investigation. On occasion, a specialist is needed because the GP decides the symptoms need further investigation, the treatment explored so far has not been effective, and the investigations already arranged have shown unusual results.
- The urgent referral pathway is usually (but not always) reserved for suspicions of cancer but most urgent referrals do not end in a diagnosis of cancer,
- The referral is considered urgent because the specialist needs to arrange investigations quickly to try to establish what is wrong.
- An urgent referral means that the patient will be offered an appointment at a hospital within two weeks.
It is important when sending a referral letter that it is marked clearly as urgent or non-urgent. I recall one case involving a patient with very serious neurological injuries where the optometrist marked the form to the GP seeking that the patient be referred as non-urgent but recommended the patient be seen ” asap ” and the patient was therefore referred on a non-urgent basis.
- This is a perfect illustration of a referral recommendation lacking in clarity as to whether this was an urgent case.
- If a patient has received an urgent referral, it is sensible to ensure that the doctor has the correct address and contact details for the patient.
- Particularly since the pandemic, some Trusts are communicating by email only.
It is vitally important to ensure they have a current and correct email address for contacting the patient. It is also important that the patient ensures they are available in the following two weeks to attend an appointment and that if they are not available, to make that clear to the doctor.
If English is not the patient’s first language, and a translator is required, the patient should let the hospital know and the hospital should arrange for a translator to attend the appointment. The hospital should send notice of an appointment, usually by letter, within a few days but sometimes this is fixed by telephone.
If the appointment is made on an urgent basis, the patient will normally be seen by a specialist though tests may be required first to establish the cause of the symptoms.
How long does an urgent MRI referral take?
How long should an urgent NHS referral take? – In England, an urgent referral means that you should see a specialist within 2 weeks.
Do referrals get priority?
Referrals Provide Credibility – Internal recruiters commonly view employee referrals highly. They value the opinion of a current worker and find that referred individuals often possess traits desired for the job position. For example, referred applicants often possess a better commitment to their work, as colleagues are familiar with their prior dedication.